Responsible gambling

At WinSpirit Casino, we are committed to providing a safe and enjoyable gaming experience for all our players. We understand that problem gambling can have serious consequences, both financially and emotionally. That's why we've developed a range of tools and resources to help you stay in control of your gaming.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to suit your needs. This will prevent you from overspending and help you stick to your budget. To set a limit, go to your account settings and click on the "Responsible Gaming" tab.

• Daily Deposit Limit: Set a maximum amount you want to spend per day (e.g., NZ$50/day).
• Weekly Deposit Limit: Set a maximum amount you want to spend per week (e.g., NZ$300/week).
• Monthly Deposit Limit: Set a maximum amount you want to spend per month (e.g., NZ$1,000/month).

Loss Limits

You can also set daily, weekly, or monthly loss limits to prevent excessive losses. When you reach your limit, our system will suspend your play until the next calendar day.

• Daily Loss Limit: Set a maximum amount you're willing to lose per day (e.g., NZ$100/day).
• Weekly Loss Limit: Set a maximum amount you're willing to lose per week (e.g., NZ$500/week).
• Monthly Loss Limit: Set a maximum amount you're willing to lose per month (e.g., NZ$2,000/month).

Session Reminders

Take breaks and stay in control with our session reminders. You can set alerts after a certain amount of time has passed, or choose to pause your game.

• Session Time Alerts: Receive notifications after 30 minutes, 1 hour, 2 hours, etc.
• Session Pause Option: Click the reminder to pause your game and take a break.

Time-Out

If you feel like you need some extra help staying in control, our time-out feature can suspend your account for a set period of time. You can choose from various options:

• Temporary Self-Exclusion: Suspend your account for 7 days, 14 days, 1 month, 3 months, or 6 months.
• Permanent Self-Exclusion: Close your account permanently and prevent re-registration under the same name/email.

Self-Exclusion

If you're struggling with problem gambling, we encourage you to seek help from our support team. You can submit a self-exclusion request via live chat or email.

Other Tools

We also offer:

• Reality Check: View session statistics (time played, money wagered, wins/losses) on your dashboard.
• Account Status Dashboard: Display of current limits, remaining deposit allowance, and session time spent.
• Play Break Feature: Temporarily pause your account without closing it.

Support Organizations

We're committed to helping you stay safe while gaming. If you or someone you know is struggling with problem gambling, please reach out to one of the following organizations:

• Problem Gambling Foundation (PGF) – New Zealand: Helpline 0800 664 262 (free, confidential)
• Department of Internal Affairs Gambling Harm Reduction
• Samaritans (NZ): 0800 726 666 – Emotional support for gambling-related distress

Links to Responsible Gaming Resources

For more information on responsible gaming and problem gambling, please visit:

• Gamblers Anonymous: Support meetings and resources
• National Council on Problem Gambling (USA/Canada): Research and helpline
• BeGambleAware (UK/EU): Educational resources and self-assessment

WinSpirit Casino's Commitment to Responsible Gaming

We're committed to providing a safe and enjoyable gaming experience for all our players. If you have any concerns or need help with responsible gaming, please don't hesitate to contact us.